SOLUTION BLUEPRINT · POWER DISTRIBUTION COMPANIES
Consumer portals and apps for power utilities
Discoms serve millions of consumers who need to pay bills, apply for connections and report outages. We build the consumer-facing portals and apps, and the dashboards that help field teams respond.
(The challenge)
What usually
gets in the way
- 01High volumes of bill payments and connection requests at counters
- 02Outage complaints by phone with little visibility for consumers
- 03New connection and load-change requests slow to process
- 04Consumers on low-end phones and patchy networks
(What we build)
The modules
- 01
Consumer portal & app
View and pay bills, download receipts and manage connections.
- 02
New connection & load change
Online applications with document upload and status tracking.
- 03
Outage & complaint reporting
Report faults with location; get updates until restored.
- 04
Self meter reading
Submit readings with a photo to avoid estimated bills.
- 05
Field crew app
Assigned complaints, navigation and closure with photos.
- 06
Operations dashboards
Complaints, restoration times and collections by zone.
(The citizen journey)
How it works
- STEP 01
Pay
Bill fetched by account number; paid by UPI or card.
- STEP 02
Report
Outage or fault reported with location.
- STEP 03
Respond
Field crew dispatched and tracked.
- STEP 04
Restore
Consumer notified when supply is back.
(Connects to)
Integrations
- Billing system (e.g. SAP / legacy)
- Payment gateway, UPI & BBPS
- SMS & WhatsApp
- GIS / network maps
- Smart meter data (where deployed)
Built to government standards — accessibility, security audit and hosting requirements planned up front.
(Designed to deliver)
Outcomes
- Self-service firstCommon payments and requests handled without a counter visit.
- Visible outagesConsumers kept informed from report to restoration.
- Lighter on any phoneFast, low-data pages that work on basic devices and networks.