Skip to content
TURNAROUND
LET’S TALK LET’S TALK

MAGENTO 2 SUPPORT AND MAINTENANCEMagento 2 Support & Maintenance

Keep your Magento store patched, fast and working while you decide what’s next. We apply Adobe’s security patches, upgrade you to a supported version, fix bugs, keep extensions up to date and look after speed. Every change is tested on a staging copy before it touches your live store.

Talk to us about Magento support See pricing
What’s included

(Why stores fall behind)

Magento needs regular care. Many stores aren’t getting it.

Magento is powerful but demanding. Adobe ships security patches several times a year, each release has an end date, and experienced Magento developers are getting harder to find. Our team has worked on Magento stores for years, from support to migrations.

  • 01

    Security patches

    Adobe releases security patches on a regular schedule. Each one needs applying, testing and deploying without breaking the store.

  • 02

    Forced upgrades

    2.4.4 and 2.4.5 are out of support, and 2.4.6 and 2.4.7 follow in 2027. Upgrades touch PHP, OpenSearch, extensions and the theme.

  • 03

    Lost developer

    Many Magento stores were built by a freelancer or agency that has moved on. We take over, document the store and keep it running.

  • 04

    Slow pages

    Magento needs proper caching and hosting. Slow product and checkout pages cost sales.

(What’s included)

What’s in
the work

Take the full project, or just the parts you need.

  1. 01

    Security patching

    Adobe security patches applied, tested on staging and deployed.

  2. 02

    Version upgrades

    Upgrades to 2.4.8 or 2.4.9, including PHP, OpenSearch, extensions and theme fixes.

  3. 03

    Bug fixes

    Checkout, cart, indexing, cron and email problems found and fixed.

  4. 04

    Extension updates

    Extensions updated, replaced or removed when they’re abandoned.

  5. 05

    Speed & hosting

    Varnish, Redis, image and database tuning, or help moving to better hosting.

  6. 06

    Integration fixes

    Payment gateways, ERP and NetSuite links, shipping and search apps kept working.

  7. 07

    Backups & monitoring

    Backup checks and uptime monitoring, with alerts sent to us and you.

  8. 08

    Small changes

    Banners, pages, content and layout tweaks from your monthly hours.

(How we work)

Safe changes, tested before they go live

Magento is unforgiving when changes go straight to a live store. We keep a staging copy, back up before every release and deploy only after you approve.

You get a short monthly report of what we did, what’s due next, and how your store’s version and patches stand.

  • Staging copy of your store for testing every change
  • Backup taken before every deployment
  • Nothing goes live without your approval
  • Monthly report: work done, patches applied, what’s next
  • Clear upgrade plan with dates from Adobe’s lifecycle policy

(How it works)

How we deliver

  1. STEP 01

    Health check

    We review the store so we know what we’re taking on.

  2. STEP 02

    Onboard

    Access, staging copy, backups and monitoring set up.

  3. STEP 03

    Stabilise

    Urgent patches and fixes first.

  4. STEP 04

    Maintain

    Patches, updates and fixes every month.

  5. STEP 05

    Upgrade

    Move to a supported version on a planned date.

  6. STEP 06

    Plan ahead

    Yearly review: stay on Magento or move.

(Plans)

Simple monthly plans

Month-to-month, cancel anytime. Extra hours $60. Version upgrades outside Pro are quoted after the health check. Prices in US dollars.

  • ESSENTIALS · 8 HOURS A MONTH$599/moSecurity patches, backup checks, uptime monitoring and a monthly report
  • GROWTH · 20 HOURS A MONTH$999/moEverything in Essentials, plus bug fixes, extension updates, small changes and faster replies
  • PRO · 40 HOURS A MONTH$1,999/moEverything in Growth, plus speed work and a planned version upgrade

(FAQ)

Good
questions

Security patching, version upgrades, bug fixes, extension updates, speed and hosting work, integration fixes, backup checks and small content or layout changes, with a monthly report.

Yes. We start with a health check of the code and setup, document what we find, fix what’s urgent, then move into a monthly plan.

Yes, both, on Magento 2. Stores still on Magento 1 need a replatform rather than maintenance, and we can help with that too.

Every change is tested on a staging copy first, a backup is taken before each deployment, and nothing goes live without your approval.

Plans start at $599 a month for 8 hours, with Growth at $999 for 20 hours and Pro at $1,999 for 40 hours. Extra hours are $60. All plans are month-to-month and you can cancel anytime.

No long contract. Plans run month-to-month and you can cancel anytime.

Our team is based in India, which overlaps the end of the US working day, most of the UK day and most of the Australian day. Planned work such as upgrades is deployed at your quietest trading time. We confirm our cover hours with you before you sign up.

It depends on how customised your store is and what upgrades cost you each year. We give you both costs side by side and support whichever you choose.

(Brands we’ve worked with)

Stores we’ve built and moved

  • Ocean & Sand
  • Coastal Cowboys
  • Studio Vog
  • Pretty Gang
  • Aumi Four
  • Treadmill Outlet
Talk to us about Magento support See the live stores →