SOLUTION BLUEPRINT · MUNICIPAL CORPORATIONS
Citizen services for the whole city, in one place
Nagar nigams handle the services residents touch most — property tax, water, trade licences, birth and death certificates, grievances. We bring them into one portal and app, with tools for the field and ward teams.
(The challenge)
What usually
gets in the way
- 01Property tax and utility bills paid in queues at zonal offices
- 02Grievances lost between departments with no follow-up
- 03Separate systems for each service, with no shared citizen record
- 04Field teams without mobile tools for surveys and inspections
(What we build)
The modules
- 01
Property tax & bills
Look up, assess and pay property tax and utility bills online, with instant receipts.
- 02
Grievance redressal
Complaints with photo and location, auto-routed to the right ward, with SLA tracking.
- 03
Trade licences & permissions
Apply, renew and track licences online.
- 04
Certificates
Birth, death and other certificates requested and issued digitally.
- 05
Field & survey app
Mobile app for inspections, property surveys and complaint resolution.
- 06
Ward dashboards
Collections, open complaints and SLA performance by ward and zone.
(The citizen journey)
How it works
- STEP 01
Find
Citizen searches by property ID, mobile or address.
- STEP 02
Pay or apply
Bills paid, licences or certificates requested online.
- STEP 03
Raise an issue
Complaint with photo and map pin.
- STEP 04
Resolved
Field team closes it; citizen confirms and rates.
(Connects to)
Integrations
- Payment gateway & UPI
- GIS / maps
- SMS & WhatsApp alerts
- Integrated command & control centre
- State certificate systems
Built to government standards — accessibility, security audit and hosting requirements planned up front.
(Designed to deliver)
Outcomes
- Services without queuesCommon payments and requests handled online, any time.
- Accountable grievancesEvery complaint routed, tracked and closed against an SLA.
- Clear ward performanceCollections and resolution rates visible by ward.